Technical Service & Support Rates

GTS is an authorized sales and service center for Roland and Mutoh printers. Our factory-trained and certified technicians will ensure that your printer is fixed correctly, and in a timely manner. Your satisfaction is our top priority. We understand that time is money and our goal is to provide fast and excellent service. We will continue to work hard to keep and earn your trust and to create lasting relationships between our businesses. Please contact us to diagnose your symptoms and receive a custom service estimate from experienced technicians. Parts, supplies, onsite service, remote support and technical assistance are all available at GTS.

Onsite Technical Service

Trip Charge $125.00
Onsite Hourly Rate $160.00
Travel Charge $0.75/Mile

In House Repairs

Half Hour $45.00
Full Hour $90.00

Remote Technical Assistance

Repair Hourly Rate $125.00
Training Hourly Rate $125.00

Onsite Trip Charge Includes up to 100 Miles round-trip, per incident from our Acworth location.
Additional Miles will be billed at 75/Mile.

1/2 Hour Minimum $45.00. Diagnosis and Remote Service.
Call our service or sales staff for your custom estimate.

Parts are extraAdditional Hours Charged Accordingly

Digital Media, Tools & Shop Supplies

We carry a Huge Selection of Essential Products that we believe to be the best all around variety available in our industry today, especially where quality and value are concerned. Our goal is to continue to improve our selections with leading edge products and services and become one of your trusted wholesale suppliers of equipment, products and services. We look forward to meeting your high standards and developing a long-term relationship with you and your business.

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Service & Maintenance

o support our commitment to the highest level of customer satisfaction we’ve aligned with the industry’s most trusted group of vendors. We support leading edge and industry standard technology and have a long history of technical support and troubleshooting in graphic production environments. Our certified technicians can assist you remotely or onsite with issues that require immediate attention. We hope our experience will bring value-added service to every interaction you have with GTS.

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Printers, Cutters & Laminators

We are a technical company with over 20 years of experience integrating software and equipment in graphic production environments. When you purchase your wide format equipment from us you get a certified technician onsite to set up and train you and your staff with the proper use and maintenance the equipment that best suite your needs. We also provide remote set up for new or upgraded software purchased through us.  We will guide you every step of the way to insure you've have the correct knowledge of how to use your new tools.

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